I used a dollar-off reward and then returned part of my order. Do I get those points back? Dollar-off rewards are split evenly and applied to each item on your order. If you only returned part of your order, you will receive a refund for what you paid for the item, but that portion of your dollar-off reward will not go back into your account. Additionally, the points earned on the returned item will be deducted from your balance.
I used a dollar-off reward and then returned my entire order. Do I get those points back? If you used a dollar-off reward and return your entire order, your points will be added back to your account when you are refunded. Additionally, the points earned on the returned order will be deducted from your account.
I used my points for a gift reward. Can I return or exchange the gift reward if I don't like it? The gift rewards are final sale and ineligible for return through our returns platform even if you return your entire order. If you do return your entire order, you should keep the gift reward as you will not receive the points back with your refund.
I used the donation reward on my order. If I return the order, do I reverse the donation? Our donation reward option is non-refundable. If you return an order with this reward applied, the donation will not be reversed and you will not receive the points back.
