Return Policy
We stand behind the quality of our products and are confident you will love the feel of your new bedding. If you are unhappy with your order, we will gladly accept returns for items purchased on our site or at any of our retail locations within 365 days of purchase. At this time, we do not offer exchanges. The best way to move forward for an "exchange" is to initiate a return for your original items and repurchase the items you would like in a new order. Step-by-step instructions for returns can be found at Returns & Exchanges.
Returnable Items
For eligible products, you may return your purchased product(s) for a refund to your original method of payment or for store credit within 365 days of purchase. If your original payment method is no longer available, a store credit will be issued. A Brooklinen-provided shipping label must be used for all returns shipped from the US and Canada. All returns are subject to a $9.95 return fee which will be deducted from your refund amount. Please allow 5-7 business days for your refund to be processed once your return has been received.
The return fee will be waived for all returns processed in any of our retail locations. We reserve the right to require a valid form of identification for in-store returns, subject to state law. If an item is damaged or defective, please head to our site here and select the Quality Guarantee option. For incorrect items, please contact our customer support team at hello@brooklinen.com. The return fee may be waived for damaged, defective or incorrect items, under certain circumstances.
Non-Returnable Items
We do not accept returns for items listed as “Final Sale”, including but not limited to, our Last Call/Sale section. Products purchased through a third-party partner must be returned through that site and will be subject to their return policy guidelines.
We monitor return activity for abuse and reserve the right to limit returns associated with a user whom we suspect of abusing this Return Policy. This includes but is not limited to users who exhibit a pattern of repeated and/or excessive returns or otherwise exhibit fraudulent behavior.
We appreciate your business and hope you are happy with your purchase. If you have any other questions, please contact us.
*Note that while the $9.95 return fee will not be withheld from refunds for purchases that are returned from outside of the United States or Canada, customers will be responsible for contacting Brooklinen for return instructions based on country, product condition, and price. Instructions must be followed before any refund can be issued.
