FAQ

When will my order ship?

Thanks so much for placing an order with us! While the processing and shipping times will depend on the items that you have purchased, please note that we cannot guarantee...

What certifications do your Pillows have?

Our Down Pillows are certified by the Down Association of Canada (Downmark) and come with a Downmark tag. Our Down Pillows are also treated with Ultra-Fresh Antimicrobial Additives to help...

Can I wash my Pillow?

We recommend leaving your Down Pillow outside on a dry day or using a dryer on the air fluff / no heat setting and then shaking the product out. Both...

What's the difference between Down and Down Alt...

Our Down and Down Alternative Pillows are made to feel like very similar products. The only difference between these products is the fill. The fibers are different, but the shells...

Are your Comforters made with duck down or goos...

It depends on the warmth level! Each of our Down Comforter options is filled with a different material.  Our Lightweight Comforters are filled with 75% recycled goose and duck down...

What certifications do your Comforters have?

Our Down Comforters are certified by the Down Association of Canada (Downmark) and come with a Downmark tag. Our Down Comforters are also treated with Ultra-Fresh Antimicrobial Additives to help...