FAQ

How can I communicate delivery instructions to ...

UPS Shipping If your order is shipped through UPS, you can create an account with UPS My Choice! UPS My Choice will give you the opportunity to control the following...

Which shipping carriers do you use?

At this time, we ship with FedEx, UPS, and USPS for domestic and international orders. Below is a breakdown of the options available.    UPS USPS FedEx Domestic UPS GroundUPS...

As an international customer, how do I cancel m...

Cancellations of Brooklinen items only can be initiated by reaching out to our Customer Experience team within 15 minutes of your order being placed. Please reach out to us over...

What is your return policy for international cu...

We stand behind the quality of our products and are confident you will love the feel of your new bedding. If you are unhappy with your order, we will gladly accept...

Can I cancel my order?

At this time, we are not able to cancel your order once the order has been placed. If you no longer want the items you purchased, please feel free to initiate a return. Once...

Why are there taxes charged on my order?

Several states have passed legislation to charge taxes on online orders entering their state. This is determined and applied by each individual state. You may see the taxes on your...